January 29, 2026 | 03:06 pm
TEMPO.CO, Jakarta - A report by the Indonesian Banking Surveillance released by the Financial Services Authority (OJK) reveals that the number of automated teller machines (ATMs) has decreased by thousands a year. However, Bank Central Asia (BCA) has increased the number of its ATMs.
BCA's EVP Corporate Communication and Social Responsibility, Hera F Haryn, stated that ATMs, especially those for depositing and withdrawing cash, are still necessary for the public, especially for those with high mobility. She mentioned, "BCA is committed to meeting the diverse needs of its customers by investing in additional ATMs," in a written response to Tempo on Wednesday, January 28, 2026.
According to the OJK's survey, the number of electronic banking terminals (ATMs, CDMs, and CRM) decreased from 91,173 units in the third quarter of 2024 to 89,774 units in the third quarter of 2025. An electronic banking terminal is an automated machine that allows customers to conduct financial transactions without going through a bank.
Amidst this decline, BCA has expanded its infrastructure of machines. Hera revealed that as of December 2025, BCA had 20,163 ATMs spread across Indonesia. This marks an increase of 620 units compared to the previous year, when the number stood at 19,543.
Most of BCA's ATMs are cash recycling machines (CRMs), which can be used for withdrawing and depositing cash, transferring funds, making payments, and more. According to Hera, ATMs, especially those for cash deposits and withdrawals, are still necessary for the public, particularly those with limited mobility.
As BCA increases its number of ATMs, it also makes long-term investments. Strengthen the hybrid banking ecosystem by improving mobile and internet banking channels, points of sale, branch offices, and ATMs, as well as contact centers. "We project that the usage of ATMs will continue to grow in line with the future economic growth of Indonesia," stated Hera.
Previously, the Executive Director of Banking Supervision at the Financial Services Authority, Dian Ediana Rae, predicted that the trend of decreasing ATM numbers would continue. This is consistent with the adoption of technology, the cost efficiency of banking, and the changing needs of the public.
Despite this, she stated that the decline depends on banking decisions. "The decreasing trend in the number of ATMs is fundamentally a step taken based on the business decisions of each bank," she mentioned in a written statement quoted on Thursday, January 29, 2026.
Read: BCA to Buyback Rp5 Trillion in Shares
Click here to get the latest news updates from Tempo on Google News
Soekarno-Hatta Airport Police Uncover ATM Card Swap Scam
21 Agustus 2025
The Criminal Investigation Unit of the Soekarno-Hatta Airport Police has arrested one of three members of a fraud syndicate using ATM card swap method
Why Carrying Cash Is Essential When Traveling Abroad
7 Juli 2025
According to the latest survey, traveling abroad without cash could lead to increased expenditure.
Disruption in Bank DKI's System Continues for Three Weeks
20 April 2025
Member of the Jakarta Provincial DPRD Commission B, Francine Widjojo, stated that this disruption is a warning sign for Bank DKI.
BI Reports 186% Surge in QRIS Transactions as Debit Card Usage Declines
19 Desember 2024
Bank Indonesia will continue to promote the adoption of QRIS. By 2025, BI aims to reach 58 million QRIS users.
Police Arrest ATM Robbers in West Jakarta
26 November 2022
The Police have arrested three groups of perpetrators for stealing from ATM machines.
Police Hunt Down Foreigner Suspected of Masterminding Rp17bn Skimming Scheme
15 September 2021
Jakarta Metro Police were hunting a foreigner who was suspected of masterminding the ATM skimming scheme and robbing Rp17 billion from BNI customers.
Bali ATMs to Go Offline on Nyepi Day
12 Maret 2021
ATM services across Bali will temporarily go offline starting on Saturday noon, March 13, as the island is set to celebrate Nyepi.
Jakarta Police in Search for Card Supplier to ATM Thieves
29 Januari 2021
The Jakarta Metro Police are pursuing the people who have been supplying bank cards to the men caught stealing money from ATMs.
Police Crackdown Social Media ATM Theft Videos in Fear of Copycats
4 Agustus 2020
Metro Jaya Police announced on Monday that it plans to take down social media contents on ATM thefts
Govt Prepares `ATMs for Rice` to Aid COVID-19 Impacted Families
14 April 2020
The Ministry of Agriculture is planning a national program that procures booths, which distributes rice, similar to an automatic teller machine (ATM).
